Refund policy
Last updated: February 24, 2026
At Lulune, we want you to be fully satisfied with your purchase. If you are not completely happy, we offer a 30-day return policy.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return, your item must:
- Be in the same condition as received
- Be unworn or unused
- Include all original tags
- Be in its original packaging
- Be accompanied by a receipt or proof of purchase
To initiate a return, please contact us at support@lulune.com.
Returns must be approved before being sent back. Once your return request is accepted, we will provide:
- A return shipping label (if applicable)
- Instructions on how and where to send your package
Important: Items returned without prior authorization will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is:
- Damaged
- Defective
- Incorrect
Contact us immediately at support@lulune.com so we can evaluate the issue and provide a resolution.
Non-Returnable Items
Certain items are not eligible for return, including:
- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized products
- Personal care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
Additionally, we do not accept returns on:
- Sale or clearance items
- Gift cards
If you are unsure whether your item qualifies, please contact us before requesting a return.
Exchanges
We do not offer direct exchanges.
The fastest way to receive a different item is to:
- Return the original item (once approved), and
- Place a new order separately
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status.
If your refund is approved:
- It will be issued to your original payment method
- Processing time is typically within 10 business days
Please note that your bank or credit card provider may require additional time to process and post the refund.
Additional Information for U.S. Customers
- Return shipping fees may apply unless the return is due to our error (e.g., defective or incorrect item).
- We recommend using a trackable shipping service for returns, as we are not responsible for lost or missing return shipments.
Contact Us
Email: support@lulune.com
Company name: BESTDB TRADING PTE. LTD.
Address: 7030 ANG MO KIO AVENUE 5, #09-46, NORTHSTAR @ AMK, SINGAPORE
We will reply to emails within 12 hours during working/ business days.