Privacy policy
Last updated: February 24, 2026
Lulune operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide you with a curated shopping experience. Lulune is powered by Shopify, which enables us to deliver the Services to you.
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with the Services. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to your personal information.
Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
“Personal information” refers to any information that identifies or can reasonably be linked to you. It does not include anonymized or de-identified data.
Depending on how you interact with us, we may collect:
- Contact information: Name, billing/shipping address, phone number, and email
- Financial information: Payment details, card numbers, transaction confirmations
- Account information: Username, password, preferences, and settings
- Transaction data: Products viewed, added to cart, purchased, returned, or exchanged
- Communications: Messages you send to us (e.g., customer support inquiries)
- Device information: IP address, browser type, device identifiers
- Usage data: Interaction with our website and services
Sources of Personal Information
We may collect your information from:
- Directly from you when you create an account, place orders, or contact us
- Automatically through cookies and similar technologies
- Service providers acting on our behalf
- Third parties and partners
How We Use Your Information
We use your personal information to:
Provide and Improve Services
- Process orders, payments, returns, and shipping
- Manage your account and preferences
- Personalize your shopping experience
- Enable reviews and recommendations
Marketing and Advertising
- Send promotional emails, messages, or offers
- Display relevant ads based on your activity
Security and Fraud Prevention
- Protect accounts and transactions
- Detect and prevent fraud or illegal activity
Customer Support
- Respond to inquiries and maintain communication
Legal Compliance
- Comply with laws, enforce policies, and respond to legal requests
How We Share Your Information
We may disclose your information:
- With Shopify and service providers (payments, hosting, analytics, shipping)
- With marketing partners for advertising and promotions
- With your consent (e.g., shipping providers or integrations)
- Within our corporate group or affiliates
- During legal or business processes such as mergers or disputes
Shopify Relationship
Our Services are hosted by Shopify. Shopify may collect and process your personal information to provide and improve services. Your data may be transferred internationally.
To learn more, visit Shopify’s Privacy Policy. You may also exercise your data rights through Shopify’s privacy portal where applicable.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before sharing personal information.
Children’s Privacy
Our Services are not intended for children. We do not knowingly collect personal data from individuals under the legal age in their jurisdiction. If such data has been provided, please contact us for removal.
Security and Data Retention
We implement reasonable security measures, but no system is completely secure. Avoid sharing sensitive information through unsecured channels.
We retain personal information only as long as necessary for business, legal, or contractual purposes.
Your Rights
Depending on your location, you may have rights such as:
- Access your personal data
- Request deletion
- Correct inaccurate information
- Request data portability
- Opt out of targeted advertising
You may also:
- Withdraw consent
- Restrict or object to certain processing
- Manage marketing preferences via unsubscribe links
We may verify your identity before processing requests.
Complaints
If you have concerns about how we handle your data, please contact us. You may also file a complaint with your local data protection authority where applicable.
International Transfers
Your data may be transferred and processed outside your country. Where required, we rely on legal safeguards such as Standard Contractual Clauses.
Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last updated” date, in accordance with applicable laws.
Contact Us
Email: support@lulune.com
Company name: BESTDB TRADING PTE. LTD.
Address: 7030 ANG MO KIO AVENUE 5, #09-46, NORTHSTAR @ AMK, SINGAPORE
We will reply to emails within 12 hours during working/ business days.